Interestingly all the SR were for the same related issues of STD activation. Some of the Service Request (SR) numbers are: I have received more then 20 SMS since I have started complaining on 121. I have received sms confirmation that my STD has been activated multiple times, but in reality the STD facility does not work. Now this is something that has irked me no end.
I again lodged a complain at 2:02 pm today to 121 only to be told an executive it is not activated and that it will take another 4 hours. Hence after 5 hours I made a call, only to find that the same is not yet activated and I get the same response. Just to give you an example, today morning (12th October'2012) at 8:56 am I made a call to 121 and executive on the other end said it will resolved and as a measure they said they are deactivating the STD facility and then re activating it as I have been facing this issues for sometime.įurther, the same will start working in the next 4 hours. My STD services is still not active and all I get to hear from the customer service department is, in our records (server) the STD facility is active or we have raised a serviced request, someone will get back to you shortly. I probably would have made dozens of call everyday for the last 1 week and yet my issues remains unresolved. from non Airtel phoneĪm appalled, sick and tired of the service provided my Airtel and its representatives.
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